Privacy Policy

Last Updated: [Insert Date]

At AquaHaven Shop, we recognize that discerning customers who invest in premium aquatic lifestyle products like Hot Spring Hot Tubs and Cal Spas deserve equally refined privacy protections. This policy outlines how we collect, use, and safeguard your personal information with the same care we apply to our luxury pool and spa products.

1. Information We Collect

To provide our premium service, we collect:

• Personal Details: Name, contact information, and shipping address when you purchase Automatic Pool Cleaners or Safety Pool Covers
• Payment Information: Encrypted transaction data through our PCI DSS Level 1 compliant processors (Visa, MasterCard, JCB, PayPal)
• Purchase History: Records of your Aqua Silk products and Pool Equipment selections
• Technical Data: IP address, browser type, and device information for security purposes
• Communication Records: Correspondence regarding your Hot Tub Chemicals or Cleaning and Maintenance inquiries

2. How We Use Your Information

Your data enables us to deliver the AquaHaven experience:

• Process transactions for premium products like Pool Frog systems and Pristine Blue chemicals
• Provide tailored customer support for your Proteam Supreme purchases
• Improve our product offerings of Heaters and Floats & Loungers
• Send order confirmations and shipping notifications
• Prevent fraud and enhance security measures
• Comply with legal obligations regarding high-value Pool Covers purchases

3. Data Sharing and Disclosure

We maintain the confidentiality of your information as rigorously as we maintain our pool products:

• Service Providers: Trusted partners who assist with payment processing (Visa/MasterCard), shipping, and IT security
• Legal Requirements: When necessary to comply with laws or protect our rights
• Business Transfers: In the event of merger or acquisition, with appropriate confidentiality protections
• Commercial Clients: Bulk purchasers of Cleaning and Maintenance supplies may have data processed through dedicated account management systems

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We protect your data with the same standards we apply to our premium Pool Equipment:

• 256-bit SSL encryption for all transactions
• PCI DSS Level 1 certified payment processing
• Secure servers with restricted access
• Regular security audits and vulnerability testing
• Data retention only as long as necessary for business or legal purposes

5. Your Rights and Choices

As a valued AquaHaven customer, you have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Delete your account information (subject to legal retention requirements)
• Opt-out of marketing communications
• Restrict processing of your data in certain circumstances
• Receive your data in a portable format

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses essential and functional cookies to enhance your shopping experience:

• Session Cookies: Maintain your shopping cart of Pool Brushes and Scrubbers or Filters & Pumps
• Preference Cookies: Remember your currency selection for international orders
• Analytics Cookies: Help us improve our site performance (anonymous data)
• Marketing Cookies: Only used with consent for personalized product recommendations

You may adjust cookie settings through your browser, though this may affect certain features.

7. International Data Transfers

For our global clientele (excluding Asia and select remote regions), we:

• Use standard contractual clauses for EU/UK data transfers
• Comply with applicable data protection laws in all jurisdictions
• Store data primarily in US-based secure servers

8. Children’s Privacy

Our premium aquatic products are marketed to adults. We do not knowingly collect data from children under 16.

9. Policy Updates

We may update this policy periodically. Significant changes will be communicated to customers purchasing high-value items like Automatic Pool Cleaners or Cal Spas Hot Tubs.