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Welcome to AquaHaven Shop (“we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website www.aquahavenshop.com and all purchases made through our site. By accessing our website or placing an order, you agree to be bound by these terms.

1. Our Customers

AquaHaven Shop serves discerning homeowners and professionals seeking premium aquatic lifestyle products, including:

  • Luxury hot tubs (Hot Spring Hot Tubs, Cal Spas)
  • Automatic pool cleaning systems
  • High-performance water treatment solutions
  • Professional-grade pool maintenance equipment

Our products are designed for customers who value quality, innovation, and exceptional water care experiences.

2. User Responsibilities

2.1 Account Information

When creating an account or placing an order, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your account credentials
  • Promptly update any changes to your information

2.2 Prohibited Activities

You may not:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our website
  • Misrepresent your identity or location
  • Resell our products without authorization

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs substantially from its description, please contact us immediately.

3.2 Product Availability

All orders are subject to product availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Chemical Products

Important Notice: Pool and hot tub chemicals are sold with the understanding that the buyer has sufficient knowledge to handle these products safely. By purchasing chemical products, you assume all responsibility for proper storage, handling, and use.

4. Orders and Payments

4.1 Order Acceptance

Your order represents an offer to purchase which we accept only when we ship the product. We may refuse any order for any reason, including but not limited to:

  • Product unavailability
  • Suspected fraudulent activity
  • Shipping restrictions to your location

4.2 Pricing

All prices are in USD and exclude applicable taxes and duties. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that you have the legal right to use any payment method you provide.

5. Shipping and Delivery

5.1 Shipping Areas

We ship to most international locations except:

  • Asia
  • Certain remote regions (determined at our discretion)

5.2 Shipping Options

Method Cost Carrier Delivery Time
Standard Shipping $12.95 USD DHL or FedEx 10-15 business days after shipment
Free Shipping Free (orders over $50 USD) EMS 15-25 business days after shipment

5.3 Customs and Duties

International customers are responsible for all customs duties, taxes, and fees imposed by their country. These charges are not included in our prices or shipping costs.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most products if:

  • Products are in original, unopened packaging
  • All tags are attached
  • Products are in resalable condition (unused and undamaged)
  • Accompanied by proof of purchase

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Pool and Hot Tub Chemicals (opened or unopened)
  • Pristine Blue water treatment systems
  • Pool Frog mineral systems (once installed)
  • Custom-cut Safety Pool Covers and made-to-specification Pool Equipment

6.3 Return Process

To initiate a return:

  1. Contact us within 15 days at [email protected] with your order details
  2. Receive Return Authorization and instructions
  3. Ship items to: AquaHaven Shop Returns, 378 Coal Road, ATLANTA, US 49709

6.4 Refunds

Approved refunds will be processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable except for defective items.

7. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is our property or the property of our licensors and is protected by intellectual property laws. You may not use our content without express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, AquaHaven Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability for any claim shall not exceed the purchase price of the product in question.

Product Use Disclaimer: Proper installation and maintenance of pool and spa equipment is essential for safety and performance. We are not responsible for damages resulting from improper installation, misuse, or failure to follow manufacturer instructions.

9. Governing Law

These Terms shall be governed by the laws of the State of Georgia, USA, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the new Terms.

11. Contact Us

For questions about these Terms or any other inquiries:

Email: [email protected]
Mail: AquaHaven Shop, 378 Coal Road, ATLANTA, US 49709

We typically respond within 24-48 hours (excluding weekends).